WhatsApp:+8615322326032 Email: ecoda@foxmail.com
Return and exchange instructions:
1. Return and exchange service commitment:
Since the company’s business is mainly for dealers and wholesalers, the most important point: when customers need to request a return or exchange, they should first contact the person in charge of the company and discuss refund matters.
Note: The packaging of returned or exchanged goods should be intact, and there should be no shortage of spare parts, manuals, warranty cards and other related supporting products, which will not affect secondary sales. If the product you purchased comes with a gift, please bring the gift and the returned product together when returning or exchanging the product. The service fee for swiping the card shall be borne by the customer;
2. Standards for returns and exchanges:
1. The product quality and service of this shopping mall shall implement the relevant legal provisions of the People’s Republic of China, the “Three Guarantees” regulations, national standards, industry standards and local standards.
2. If there are special indications for the return and exchange standards of various industries and brands, the special indications shall prevail if they do not violate the relevant regulations.
3. The range of non-returnable goods:
1. There is no quality problem for the sale of processed, custom-made, and cut-out products.
2. For the sale of discounted products, display samples, and products that have been marked as “disposable products, special sales products”.
3. The secondary sales are affected due to human factors.
4. The “Warranty Card”, “Service Insurance Card”, random accessories, accompanying gifts and sales receipts are missing or incomplete.
5. The product number filled in the “Warranty Card” and “Service Insurance Card” does not match the actual product number or has been altered.
6. Consumers’ understanding of “Three Guarantees” products is in dispute with the provisions of this shopping mall, and consumers cannot provide a certificate issued by a functional agency designated by the state.